South Florida Water and Mold Restoration Covid-19 Preparedness Information
To all our current and future clients:
We are sending our hopes and wishes for you and your family to stay healthy and strong during this challenging time in our lives.
As the COVID-19 virus affects our daily lives, we know many of you are working from home and self-quarantining. Being home more often may result in needing our services to mitigate a water damage, remove mold contaminated building materials, or clean up after a fire/smoke damage, as example.
South Florida Water and Mold Restoration and its team of vendors is ready to help you 24/7. We are OPEN, FULLY STAFFED, and operating under our normal business hours of operation and we are available for emergencies 24 hours a day.
In order to help you, we must practice and follow the CDC guidelines and we want to assure you that we are taking the necessary steps to ensure our employees stay safe and healthy.
Monitoring the COVID-19 situation and updates is important to us in order to serve you with a safe approach. Following and strictly adhering to government health and safety guidelines to minimize the spread of the virus and protect our customers and employees in every community we serve is of upmost importance to us.
Our Emergency Services are Essential Service Providers
Our staff and team vendors who visit your home or business will adhere to our high standards of cleanliness, safety, and hygiene before, during, and after every service visit.
In order to ensure maximum effectiveness, we’ve instructed our service technicians to uphold and enhance our already strict cleaning and disinfecting measures to ensure the safest possible work environment. Additionally, we’re following CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus, including:
- Wearing clean personal protective equipment
- Eliminating physical contact, including handshakes.
- Maintaining effective social distancing when possible
- Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity
- Using hand sanitizer
- Using disinfectant products to ensure areas touched are clean in workspaces, vehicles, and on equipment
- Sanitizing shared-use devices such as tablets and clipboards; we suggest customers consider using their own pens to sign paperwork
Customer Service
Our customer service department is fully staffed to assist you with scheduling service calls, answering questions and meeting all your needs. We have implemented the following additional precautions to ensure a safe experience and excellent service.
- Our customer service representatives and service technicians will ask if anyone in the structure is symptomatic of illness.
- We will honor any special requests from customers seeking to maintain a safe distance from our service technicians.
- Our personnel are always aware of the risks and symptoms of illness. Any employee feeling potential signs of the virus will stay home and seek a professional medical evaluation.
- You can count on all of us to conduct ourselves with the highest level of professionalism and dependability throughout this crisis.
Resources
We sincerely appreciate your business and we will work hard to perform the services you need. Please Please contact our office 954-923-3340 with any concerns about specific safety precautions, procedures, or hours of operation. Please note that the COVID-19 situation is changing rapidly. Accordingly, we must adjust its processes to best serve our communities and ensure the safety of our employees and customers.